Get in Shape for the New Year:   Give your Channel a Metabolism Tune-Up

header-photo1The term metabolism simply means change or transformation. It relates to various processes within the body that convert food and other substances into energy and other metabolic byproducts used by the body. It is a necessary function that enables our body to maintain its working parts, repair damage, rid itself of toxins, and much more.

Just like our body our Channel needs to maintain its working parts, repair damage, rid itself of toxins, and much more.   Although we can’t control everything in the channel, here are 5 things that we can do to help us hone your channel’s “metabolism”

 

Improve “Cardiovascular Fitness”

What does a cardio workout look like in the channel? For starters, it’s all about consistency, and there’s no better way to improve consistency than by communicating frequently throughout your distribution channel and setting up regular channel rep meetings and joint customer calls.   These activities are the equivalent of  your weekly dose of your personal fitness cardio workouts.  Keep in mind: Consistency doesn’t mean you just go through the motions with minimal effort. Sure, a short walk every day is good for your health, but it won’t really do much for your overall fitness. To generate the kind of results you’re looking for, you need to work up a sweat. Your “workouts” should feel like you’re training for a marathon. So, go hard and make sure you’re getting the most out of your communications. Set concrete goals for your meetings and monitor the progress you make with your partners.

 

Build Lean “Muscle”

If you want to build lean, toned muscles, you have to hit the weights. Don’t worry, most of us don’t work out hard or intensely enough to get bulky.   While cardio workouts can be good for your heart, it’s the heavy lifting that builds muscle. More muscle in the channel means more impact and engagement from you partners.   Heavy lifting sounds hard…  But don’t worry. You can build muscle without making drastic changes to your everyday business routines. Here are some Heavy ideas that don’t require constant attention and with the right vendor can be planned, marketed, and executed without adding resources:

Eat Smaller and Frequently 

The feast of a big deal is cause for celebration, but you should also be rewarding your channel for smaller, bite-sized accomplishments. This is why your channel incentive program should include Steps-To-The-Sale (STTS) incentives for each successful deal registration, product training, account introduction, etc.

Drink 10-16 glasses of water daily

Just as our body needs to be replenished with water every day, so our competitive edge requires fresh ideas and perspectives to keep its engine running. There are tons of great resources out there that can help you build your knowledge of channel developments and best practices. Try reading and some of these resources like Move the Channel and Channel Maven. Join communities and discussion groups in LinkedIn and make sure your strategies are keeping pace with the changing demands of the channel. FB_FitnessGroup

Get seven hours of sleep

Pounding the pavement and working hard in the field is how you often find success in the channel, but make sure you and your team take time to recharge your batteries.  Do this by attending channel conferences and other industry-related events can be a great way to absorb new ideas and become a thought leader in the field. I know these conferences can be tiresome and action packed, so make sure b/t the important meetings and networking to get some sleep and enjoy an amenity or two.

It’s the New Year.  Let’s make 2015 the best year yet!

Move the Channel,

Travis

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“Best” Lists Don’t Always Line Up With Group Channel Partner Incentive Travel

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One of my favorite things to do is travel. I try not to make it a goal, but a way of life. Maybe that’s why I cherry-picked the performance incentive field for my career. When crafting performance incentive solution many of the programs I design are group trips to exotic destinations. And yes, I do usually try to join my client on the trip—one of the best perks to the business. J

As part of my job I subscribe to numerous travel magazines, and I love reading about destinations that I haven’t visited yet. This past week, Travel + Leisure Magazine published their annual “World’s Best Awards for 2014.” Looking at these lists of top hotels, cities, islands, and cruise lines, I realized that there is actually a huge contrast between what is considered “tops” for individual (vacation) travel as opposed to a larger group of high-performing sales reps or channel partners.

With individual travel, it seems that people are looking for the best beaches or sunsets when they choose their destination. The natural geography and beauty alone is often more than enough for the individual traveler. However, when it comes to selecting for larger groups there are much different metrics that should be considered before you crown a destination “best.” I call these metrics the “3 A’s,” as in:

  1. Accessibility — Is there a relatively large airport nearby? Or would you need to take a less convenient mode of transport (e.g. prop plane, sail boat, etc.) in order to reach the destination? Also, how far is the destination from your departure country? For example, Bali is a wonderful location for a group trip, except that it typically takes close to 24 hours by plane just to get there from the US east coast.
  2. Activities — If it’s only you or your family on a trip, choosing activities is a relatively easy task (although some families might disagree!). But for large groups, you may be asked to accommodate hundreds of different personalities and interests all in one location. Obviously, this can be a bit of a challenge. For example, Virgin Gouda is a wonderful destination—if everyone in your group wants to experience the laid back life of a boater. Often times, there just aren’t enough activities available in a single spot to entertain a large group for more than a couple of days.
  3. Accommodations — Does the destination have a property that can comfortably handle a large number of guests who may want to be grouped relatively close to each other? For example, Exumas, Bahamas only has one resort that can accommodate a large group, so you better reserve well in advance!

 

The following is Travel & Leisure’s list of the Top 10 Island Destinations.   I’ve added some additional commentary on whether these places could also function as successful group travel destinations:

images1.)                  Santorini, Greece – We agree this is a premier vacation destination in the world, but it’s not necessarily one that’s appropriate for a large group (100+). However, we’ve organized many Mediterranean Cruise Channel Programs “stop” on the island for wonderful events, but you probably wouldn’t want your large group staying there for more than 24 hours. So although it is a main attraction for a group travel incentive program, it usually isn’t the main destination.

2.)                  Maui, HI – Excellent group incentive trip island. However, it requires a higher incentive budget, and requires a longer flying time from the Eastern U.S.

3.)                  Kauai,HI – Excellent group incentive trip island. However, it requires a higher incentive budget, and requires a longer flying time from the Eastern U.S.

4.)                  Hawaii, the Big Island – Excellent group incentive trip island. However, it requires a higher incentive budget, and requires a longer flying time from the Eastern U.S.

5.)                  Bali, Indonesia – Excellent group travel destination. However, it requires a long flight and only offers one or two locations for suitable group accommodations.

6.)                  Oahu, HI – Excellent group incentive trip island. However, it requires a higher incentive budget, and requires a longer flying time from the Eastern U.S.

7.)                  Galapagos, Ecuador – Very difficult to access. The Galapagos would essentially be impossible for a large group, but they could serve as a great “Executive Retreat.”

8.)                  Virgin Gorda, British Virgin Islands – Only accessible by boat or prop plane. Virgin Gorda would be an excellent destination “stop” on a cruise but would not be ideal as a main destination for a large group.

9.)                  Vancouver Island, Canada – Weather is a concern.

10.)               San Juan Islands, WA – Weather is a concern.

 

If you’re looking for the perfect destination to send your high-achieving sales reps or channel partners to, it’s important to remember that what works for one person might not work for many. surfThis may seem like simple logic, but you’d be surprised by how many people tend to overlook these logistical details. Which is just one of the many reasons why employing a third party performance improvement company to manage your channel sales incentive program—and the group trip that is often the major reward—can prove to be extremely valuable in the long run.

 

Move the Channel,

Travis

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Channel Partner Incentives: The Ultimate Reward for your Channel Partner

Ultimate RewardAs many of you know, I have been in the business of recommending, designing, implementing, and managing channel incentive strategies for my clients for a long time now. Over the years, this experience has enabled me to recognize some of the most critical components of a successful channel incentive program, including identifying the behaviors you want to drive, developing the right rule structure, targeting the right “player” in the channel, and executing a sticky and engaging communications. However, I’ve also noticed that one component that can sometimes get lost amidst all of these program nuances is the actual incentive reward you choose to offer in order to MOVE YOUR CHANNEL. Hiding in plain sight, the most obvious and central element of your channel incentive program—the incentive itself—can become secondary in importance if you’re not vigilant about it. Take it from me, your program can have the best rules structure, the snazziest incentive portal, and all of the right engagement bells and whistles, but if you don’t have a reward that truly motivates the participant, it will all be for naught.

In my experience, there are two important factors to consider when providing a great incentive reward:

1.) The value, or the “perceived value” of the reward. Is the reward enough to engage and change behavior? Making sure that the actions you are requesting are worthwhile for the program participants is obviously vital to the success of achievement of those actions. When the participant asks “What’s in it for me?” (WIIFM)…..   the answer needs to be something exciting, desirable, & clear.

2.) The type of reward. This is often the main driver of significant gains in these channel incentive programs. Depending on the demographics of your program audience, there are many appealing rewards options. Most of the programs I recommend and manage allow the channel partner to choose what reward motivates them the most. By promoting this sense of autonomy, I’ve found that partners assume an added sense of ownership over their programs, which ultimately drives performance. They earn program currency (points) by achieving their goals or increasing certain sales driven activates (Steps-to-the-Sale). This award system is very effective and gives the participant the choice of endless merchandise, real-time travel options, online event tickets, a plethora of experience awards, and a personalized concierge service.flowating

So what’s the best type of reward? Is there a “best?” Without question, I’ve found that the undisputed champion of Channel Partner Rewards or Incentive is Group Travel Incentives. If your channel incentive program rewards its top-performing sales and channel partners with an incentive program then you know there is no greater form of recognition than achieving “President’s Club” status and taking a once-in-a-lifetime trip to an exotic destination. Typically, these trips are more than just your average vacation; to be sure, they afford unique opportunities for fun, relaxation, and adventure, however they also provide the perfect networking opportunities in which to mingle with other high-achieving coworkers, peers, partners, and executive management. The memories and personal connections that these types of programs offer can very often lead to a lifetime of loyalty and lasting friendships.

Does your Channel Marketing Program Include and Group Travel Incentive Component?

Move the Channel,

Travis

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10 Channel Marketing Program lessons from Manchester United’s Sir Alex Ferguson

Sir AlexToday I bring to you a story from a different hemisphere.  A story about arguably one the most impactful figures in all of sport.  You have heard me speak with passion about American Football, Baseball, Basketball, and the people in those sports that have changed the game.  Today I share Manchester United’s Sir Alex Ferguson’s secrets of persuasion and turn them into Channel Marketing lessons.

I found the story at one of my favorite blogs spots http://influence-people-brian.blogspot.com/ .  Brian Ahearn is a friend and master of persuasion and one of only 20 Cialdini Method Certified Trainers® (CMCT®) in the world.   He recently shared a post from Sean Patrick a fellow Cialdini Method Certified Trainer.

Each number (1-10) references and matches a passage from the story below.   Here are the lessons I took away from this wonderful piece on SAF:

  1. Move the Channel:  Do your channel partners put themselves before winning titles?  Culture. 
  2. Move the Channel:  To find the best partners, we need grassroots “talent scouts” too.  Recruiting.
  3. Move the Channel:  Have you developed an academy and channel training strategy the produces the most successful teams?  Training.
  4. Move the Channel:  Does your organization have you finger on the pulse of every area of the Channel Ecosystem?  Pulse.
  5. Move the Channel:  Are you holding your channel partner accountable and “coaching them up”?  Goals and QBR Process.
  6. Move the Channel:  Have you fired a channel partner recently and focused on ones showing great potential?  Should you?
  7. Move the Channel:  Do you demonstrate respect, fairness, and empathy toward you partners?
  8. Move the Channel:  Do you invest to retain and coach your partners that have potential to be great?   Coaching. 
  9. Move the Channel:  Do your channel partners feel like they are part of something bigger than themselves?  Inspired.
  10. Move the Channel:  Do you have a channel rewards and incentive program that helps your channel partners hear “well-done”.  Channel Incentive Programs.

 

Here’s the story from Sean Patrick, Sales Coach:

In May 2013, Sir Alex Ferguson or SAF as he’s otherwise known as, stepped down as manager of Manchester United.  He had just won his 13th Premiership title, the most successful and highly decorated manager in English football.  This ended his 26th season in charge of one of the biggest sporting franchises in the world.

During his time at Old Trafford he won 38 titles including two UEFA champions league trophies. 1.) Ferguson took control of the club at a time when player status was more important than winning titles, over the course of four seasons and under severe pressure to deliver, he transformed the club from the inside out.  2.) He employed countless talent scouts to find the best youth players at grassroots level and 3.) developed an academy that produced one of the most successful teams in English football history.  4.) Every season a major development was installed inside the club that cemented United’s ability to find and retain the best playing staff.  Ferguson was well known for having his finger on the pulse in every area of the club.  Only Matt Busby, a legendary former United manager had any such influence across the entire club.

So how did he do it?  Ferguson was well known for his ability to psychologically influence the players around him and rival managers.  Ferguson believed that the key to success was to make sure that every player put in 100% during training.  He never allowed a bad training session as this proved a player would find mediocrity acceptable, he knew bad habits form quickly.  5.) He ensured that every player who under-performed at half time became aware of their poor performances thus the legendary motivational skills reared itself in the dressing room.

Former rival manager Jose Mourinho claimed Ferguson was the master of the ‘second game’, sing the media to motivate his team and to begin, as he put it, ‘to play the next game before it starts’.

The club and everyone around him knew he was the authority figure.  If a player tried to take over the dressing room or put in a poor performance he was either swiftly removed from the club or was given a severe face-to-face screaming which had become known as the hairdryer treatment.  His authority was without question embedded into the organization. 6.) Over the course of his 26 season reign he made difficult choices and this came in the form of releasing established world class players such as Roy Keane, Jaap Stam and David Beckham to make room for untested younger players such as Wayne Rooney and Cristiano Ronaldo who became medal winners at United.

There was another side to 7.) Ferguson, he was liked and respected.  He was treated respectfully by senior management and back-room support staff and reciprocated respect by demonstrating fairness and his ability to empathize.  These skills were tested during the season of 1995-96 when maverick player Eric Cantona attacked an opposition supporter Kung-Fu style and consequently given a heavy suspension lasting several months.  8.) Over the course of this period, Ferguson mentally coached Cantona, firstly to retain his services and secondly to mentally motivate and prepare the player for his return.  Subsequently, Cantona blossomed to become a model player and became club captain helping United secure more silverware.

This method of psychologically preparing and motivating players culminated in United’s first UEFA Champions league title in 1999.  They faced a tough fixture against Germany’s Bayern Munich.  At half-time United were trailing, he reminded his players that if they lost the match they would not as much be allowed to touch the trophy, just amble past at a safe distance wearing their losers medal.  9.)  One of the players later recalled that Ferguson’s inspirational speech turned fearful men into world-beaters.  During that same season, United became the first side from a major league to win the treble of Champions league, English Premier league and League cup in a single season.

sir-alex-ferguson-hd-wallpapers

Ferguson understood the importance being consistent. One of his key skills in improving the preparedness of his players was his use of storytelling and being to talk to each player individually.  He liked to change the themes of his team talks with regularity.  “I once heard a coach start with ‘this must be the 1000th team talk I’ve had with you’ and saw a player quickly respond with ‘and I’ve slept through half of them!’  If a player was to sit out a game, he gave a personal and very frank conversation that conveyed empathy and instilled confidence in the player.

10.) Ferguson emphasized on the use of instilling confidence on the training pitch.  “There is no room for criticism on the training field’.  ‘There is nothing better than hearing ‘well-done.”

Channel R.I.M.E.S: Relationships, IT Integration, Management, Enablement & Education, Selling

 

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Enter your name and email address to download Move the Channel Guide and RIMES Chart

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What makes Move the Channel’s Marketing Guide 1.0 the first of its kind?  Well as most of you know, this project started over a year ago as simple discussion in our LinkedIn Group.  It grew from there to an all-out pouring of ideas from across the Move the Channel community.

The next thing that is unique about this eBook, is how it’s organized.  While organizing all the ideas and best practices different categories became clear.  These categories are what we call RIMES –and are the pillars of any successful channel marketing program.

  • Relationships
  • Information Technology (As in the technology they have access to and use to better support them)
  • Management – as in Channel Management
  • Enablement and Education
  • Selling

So anyway it’s here.  You can download it right here at move the channel.com

Channel Conduit: Culture eats strategy for Breakfast

Culture BreakfastOver the last couple of weeks we have spent time discussing and debating the importance of developing a strategy and sharing the playbook with your channel partners. In this same vein, it’s also imperative for your organization to focus its sights internally in order to evaluate the special dynamics of its culture. Is your company culture a differentiator for you in the market? If so, it could be one of your biggest assets when it comes to creating a loyal partner network and Champions of your brand.

Just as many companies fail to include their partners in their channel strategies, so do they also neglect to share their organization’s principles & values with their channel.   Invite your channel partners’ executive management to a usually internal team building event or a remote brainstorming sessions.  Make sure to spend time not just on X’s & O’s but philosophy and various viewpoints.  ROE (Return on Experience) is often achieved when you host your top performing channel partners to a group incentive trip to a desirable destination.

While your competition can adjust their strategy, pricing, and partner programs to look like yours, what they cannot so easily emulate is the unique culture of your organization. If your company has a winning culture, it is critical for you promote it, export it, and include your channel partners in the process. All else being equal, the right company culture can often make the difference between a reseller of product and a true champion of your brand.  

Please shoot me a note with ideas and questions.  I always enjoy the channel community’s feedback and thoughts!

Move the Channel,
Travis

Channel Conduit of the Week: 1 in 3 Babies…will Live to 100

The Duke And Duchess Of Cambridge Leave The Lindo Wing With Their Newborn Son

Yesterday I was driving a prospective client back to Boston Logan airport after a terrific meeting. Coming into the downtown area, I saw a billboard that caught my eye.  “1 in 3 Babies…” it read, and obviously at that point, as a father of two, it had my full attention.   I thought for sure it was going to be an important health awareness message like those that we are used to seeing. Curious to read on, I saw that the entire message was “1 in 3 Babies will Live to 100” (the billboard is right on the Mass Pike if someone can send me a picture of it that would be great)

As I was wondering exactly how one might go about measuring this long-term prediction, I was struck by a story I had heard earlier that day. The meeting we were coming from had to do with a channel incentive trip and the potential strategies that could be deployed for it.  At the end of the meeting our very impressive client told us a story about how a participant on an incentive trip he had run SIX YEARS AGO was still commenting today on how much of an effect the trip had had on him and his business.  I found it incredible that not only had this particular program yielded a 700% Return On Investment (ROI), netting over $75 million in incremental revenue; it had also continued to impact business on a long-term basis.  Don’t get me wrong, the immediate ROI figures were remarkable, and I know how important it is to show this analysis in order to justify the budget for such a program.  But the fact that customers still continued to be affected by the trip six years later got me thinking about how we might possibly measure this impact. Ultimately, this is something I like to call Return On Experience (ROE), a statistic that is difficult to calculate but strategically vital.  After seeing the billboard, I wondered if this client and his business would have seen the same ROE if he’d given his customers a cash-equivalent bonus instead of the trip of a lifetime.

Please send your experience where you were a participant or delivering such an incentive trip.  Send you comment or thoughts on Return on Experience ROE direct to my email!

Move the Channel,
Travis

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